Can we support a different charity?
Enhanced members can sponsor a giving project and choose to onboard a new charity of their choice. We are always open to exploring partnerships that make an impact! Please send us an email at info@fillitforward.com with your suggestions.
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Do you offer design support?
Yes! We offer co-branded graphic design support from start to finish. 1. Submit your logo or design. 2. Match Pantone/CMYK colors. 3. Review and approve pre-production artwork.
When are funds donated to the charity partner?
Funds are collected and then donated to charity partners when a project is funded in the app, or at the end of the year (depending on size and scale of project).
What charities are featured in the Fill it Forward App?
Our core 8 charitable partners are WaterAid, Wine To Water, charity: water, DigDeep, Water First, Second Harvest, Arbor Day Foundation, and One Tree Planted. Learn more about how we give here.
Lost my streak
If you have lost your streak, please contact our support team from the "Help" section under the “You” tab of the app.
Do you sell replacement parts?
All Cupanion product parts are covered by our Friends for Life™ Guarantee. If you have a product with a manufacturing defect, please contact support@fillitforward.com For lost Cupanion Bottle lids, you can purchase replacements here.