Do you offer design support?
Yes! We offer co-brand graphic design support from start to finish.
1. Submit your logo or design.
2. Match Pantones / CMYK colors.
3. Review and approve pre-production artwork
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Do you offer free shipping?
No, our shipping is a flat rate fee of $9.95 (2-7 business days) on all Shopify orders within Canada and on all Shopify orders within the continental USA (2-7 business days).
Return Policy
Fill it Forward reusable products are food storage items, therefore, we only accept returns of unused items. To request a return your product must include the official receipt or invoice. If Fill it Forward products are purchased online they may only ...
Do you sell replacement parts?
All product parts are covered by a Friends for Life™ guarantee if you have a product with a manufacturing defect please contact support@fillitforward.com For lost Cupanion Bottle lids and clips, you can purchase replacements here.
Can you replace custom Fill it Forward Tags?
We keep a very limited inventory of custom Fill it Forward Tags in stock for internal use at our offices. We suggest reaching out to your program administrator or event coordinator to see if you can get a new one. If you don't know who your program ...
What does the Friends for Life™ Guarantee cover?
All of our products come with our Friends for Life™ guarantee. It means we'll replace any one of our products or parts if a manufacturing defect occurs during the lifetime of the product. What is considered a manufacturing defect? Broken lid, clips ...