What does the Friends for Life™ Guarantee cover?

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• What does the Friends for Life™ Guarantee cover?

  All of our products come with our Friends for Life™ guarantee. It means we'll replace any one of our products or parts if a manufacturing defect occurs during the lifetime of the product. What is considered a manufacturing defect? Broken lid, clips ...

• Do you sell replacement parts?

  All product parts are covered by a Friends for Life™ guarantee if you have a product with a manufacturing defect please contact support@fillitforward.com For lost Cupanion Bottle lids and clips, you can purchase replacements here.

• Where do you ship?

  We ship domestically as well as internationally. For international shipments, we cover the cost of customs and import duties. Orders are shipped from our head office in Ontario, Canada as well as our warehouse in Chicago, IL.

• How are Fill it Forward products eco-friendly?

  At Fill it Forward we are committed to creating products that inspire the world to reuse. Here are a few stats on the Fill it Forward Bottle: All plastic products are BPA/BPS Free and are built to last a lifetime. Reuse the Cupanion Bottle 2x to ...

• Stainless Steel Product Care

  We want your stainless steel products to last a lifetime, check out the care tips below to keep your reusable looking great! Prior to use, hand wash all parts with warm soapy water and dry thoroughly before storing To clean, hand wash bottle, lid, ...